Why am I not getting an answer from Support?

The processing time for customer support inquiries is usually 2-3 business days, and you will usually receive a response even faster.

If sometimes this is not true, there may be more work than usual or there may be staff absences, e.g. due to illness. Customer service may also need to clarify internal queries about your request first and is still waiting to hear back. In this case, please be patient.

Please also check whether our reply may have ended up in your spam folder - due to our “.gg” extension, this happens occasionally.

If you haven't received a reply after a week, you are welcome to ask us. The best way to do this is to contact us by phone: +49 7436 871-142

(Mondays to Thursdays from 9 am to 5 pm and Fridays from 9 am to 3 pm - CET)