A permanent glow when charging is only caused by a charging voltage that is too high. According to the instruction leaflet, it may only be charged via USB 2 ports with max. 0.5 A - please only use our supplied cable for this purpose. As soon as you connect the brooch correctly, you will see a red LED light up; when the brooch is fully charged, this first switches to green and then off.
If your Gamer Pulse has a stain, it is probably just an air pocket that can occur between the plastic cover and the foil during production. You can simply remove the plastic cover upwards and take out the thin plate with our logo. This may stick slightly but comes off easily. Then place the thin plate with the small notch correctly aligned on the light module and replace the plastic cover.
You can also watch this in our video:
If this does not solve the problem, please open a service case via your order overview.
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