FAQ

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• What payment methods / options are available to me?
• Are there any discounts? Can I also redeem my Corporate Benefits Code with you?
• Up to what amount can I pay by purchase on account?
• When and how will I receive my invoice for the order?
• By when do I have to pay my invoice?
• Why can't I order using the desired payment method?

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• Can I change or cancel my order?
• What are your service and shipping times over Christmas and New Year?
• To which countries and with which company do you deliver my parcel? How quickly will it reach me?
• What happens after I have sent my order? Will I receive a tracking link?
• Why does delivery to certain countries take longer?
• Can I arrange a preferred delivery date?

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• What are the differences between the individual models?
• Where can I view the details of my order?
• How can I assemble BACKFORCE on my own?
• Why should I buy a BACKFORCE?
• Why should I buy a BACKFORCE?
• What body measurements are the chairs suitable for? What happens if my measurements slightly differ from this?

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• What happens if I don't like the product? How does the return process work and what are the costs?
• How and when will I be refunded?
• Why can I no longer test the Backforce free of charge and return it free of charge within 14 days?

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• Can I deduct the BACKFORCE chair from my tax bill? What is the description on the invoice?
• Do you have an affiliate program or is sponsoring available?
• Why am I not getting an answer from Support?
• Where and how can I rate BACKFORCE?
• My question is not answered in the FAQ. Can I speak to you directly?